Privacy Policy & Data Protection
Safeguarding your personal information with the same uncompromising standard of care we apply to your bespoke journeys across Peru.
At Luxury Machu Picchu (Culture Machupicchu Dreams), your trust is our most valued asset. We are uncompromisingly committed to protecting your privacy and handling your personal information with the utmost discretion and security, in strict compliance with Peru's Personal Data Protection Law (Law No. 29733) and international data privacy frameworks (including GDPR and CCPA principles). By browsing this website or engaging with our bespoke travel services, you acknowledge and consent to the practices outlined in this Privacy Policy and our Terms & Conditions.
1. The Personal Information We Collect
To design your custom Peruvian itinerary, we collect essential contact details that allow our travel architects to understand your preferences—including your full name, country of residence, telephone number, email address, and travel interests.
Once your customized itinerary is confirmed, Peruvian travel regulations require specific passenger documentation to issue official permits and tickets. At this stage, we collect your passport data page (full legal name, passport number, nationality, date of birth, and expiration date), dietary requirements, relevant medical or high-altitude considerations, and emergency contact details.
2. How & Why We Use Your Information
We acquire your personal data transparently and exclusively with your explicit consent via encrypted inquiry forms on our website, direct email or WhatsApp consultations, or during the formal booking process with your dedicated travel concierge.
Your information is used strictly to execute your travel arrangements, including:
- Securing nominal, government-regulated entry tickets to Machu Picchu through Peru's Ministry of Culture.
- Issuing luxury rail tickets (Belmond Hiram Bingham, Andean Explorer, Vistadome) and domestic flights within Peru.
- Registering your foreign passport with our partner 3, 4, and 5-star hotels so you benefit from Peru's statutory 18% IGV hotel tax exemption for non-resident visitors.
3. Our Unwavering Confidentiality Promise
We protect your personal data through industry-standard SSL/TLS encryption and restricted internal access protocols designed to prevent unauthorized disclosure. We categorically refuse to sell, rent, or trade your personal contact information to outside advertisers or third-party marketers.
Additionally, our website utilizes essential cookies, Google Tag Manager analytics, and Google reCAPTCHA security to ensure optimal site performance and protect our forms from automated spam.
4. Your Data Rights & Updates to This Policy
You retain full rights of Access, Rectification, Cancellation, and Opposition (ARCO rights) regarding your personal information stored in our systems. We may periodically update this Privacy Policy to reflect evolving travel regulations or security enhancements, and we encourage you to review this page whenever planning a new journey.
5. Contact Our Data Privacy & Concierge Desk
Transparency is a cornerstone of our service. If you have any questions, concerns, or requests regarding how your personal data is processed by our agency, please reach out to our team via our Contact Us page or email us directly at: info@luxurymachupicchu.org.
Privacy & Travel Data FAQ
Why does Luxury Machu Picchu require passport details to confirm a booking?
In Peru, official government and transport entities—including the Ministry of Culture for Machu Picchu entry permits, PeruRail and IncaRail luxury trains, domestic airlines, and 5-star hotels (for the foreign tourist 18% IGV tax exemption)—legally require your full legal name, nationality, date of birth, and passport number.
Does Luxury Machu Picchu ever sell or share client contact information with third-party advertisers?
Never. We categorically refuse to sell, rent, or trade your email address, telephone number, or personal details to third-party marketers. Your information is shared strictly on a need-to-know operational basis with the hotels, airlines, and rail operators executing your itinerary.
How can I request access to, correction of, or deletion of my personal data?
In accordance with Peru's Personal Data Protection Law (Law No. 29733) and international GDPR/CCPA standards, you may exercise your rights of access, rectification, cancellation, or opposition at any time by contacting our privacy team via our concierge contact page or emailing info@luxurymachupicchu.org.
